When the nominator visits the Renal Dialysis Unit for dialysis treatments, the patient refers to Norhayna as "Sister Noor." Norhayna's strongest attribute, according to the nominator, is that she has a very good professional talent in pricking the patient during dialysis without the patient feeling any discomfort, accompanied by her gentle and soft voice when giving information to patients. She is a very good communicator, always professional, and always has a smile for every patient. This may sound simple, according to the nominator, but for those who are having dialysis sessions several times per week for many months or even years, this is an act of compassion. Sister Noor according to the nominator is someone who inspires patients to continue and cooperate with the treatment. Her presence in the unit is making patients is enough for patients to feel better.