 Norma’s demonstration of excellence is exhibited in a variety of ways:
• She is repeatedly identified by patients and physicians for her extraordinary care and provision of comfort to our patients.
• Norma represents the hospital on the Patient Satisfaction Core Team and demonstrates a passion for delivering top-notch service to our patients.
• Has actively participated as a member of the Surgery VSA Core Team which is aimed at continuous process improvement in the care and operations of the Surgical Department.