Olivia exemplifies what a compassionate, caring, professional nurse is. Being very apprehensive of an upcoming procedure, Olivia's calming words helped alleviate my fears. Olivia, also being very knowledgeable about her craft, explained in detail both to me and my family, who does not live in Florida, I live alone, exactly what was going to be done. We were all at ease. Olivia reassured and also prayed for me. What a great nurse. Olivia, Thanks.