Olivia Tingen
September 2025
Olivia
Tingen
,
RN
5 West
UNC Health Rex
Raleigh
,
NC
United States

 

 

 

Despite these challenges, Olivia and Sarah provided exceptional, compassionate care that went far beyond the call of duty.
As a healthcare provider myself, recently hospitalized with new onset seizures, I can confidently say I was likely one of their most challenging patients (beginning with the late admission, which we all hate). I understand the inherent difficulties of caring for someone who, despite their medical background, is experiencing a frightening and unfamiliar medical crisis. Let's be honest, I was a “know-it-all” who quickly realized I knew nothing. I was someone who likely attempted to direct my own care, driven by fear and a desperate need for control. And, most significantly, I was profoundly scared, a fear I struggled to outwardly acknowledge. Despite these challenges, Olivia and Sarah provided exceptional, compassionate care that went far beyond the call of duty. They didn't just administer medications and monitor vitals; They took the time to truly be present. They sat with me, answered my endless questions, and patiently explained complex medical information in a way I could understand. They offered reassurance and support, effectively “holding my hand” through a terrifying experience. Their professionalism was impeccable. They were knowledgeable, efficient, and demonstrated a level of clinical experience and expertise that was truly impressive. They anticipated my needs, advocating for me when I was unable to advocate for myself. What truly sets Olivia and Sarah apart is their genuine empathy. They saw beyond the difficult patient and recognized the vulnerable human being beneath. They treated me with respect, dignity, and kindness, making a truly difficult time more bearable. In short, Olivia and Sarah provided not only outstanding nursing care but also a level of human connection that is essential for healing. They are a credit to their professionalism and deserve to be recognized with the DAISY Award.