Pat, as we are allowed to call her, came to us as a stranger and left as a DAISY Nurse. Her compassionate care and patience told us she is an angel. We were at a previous hospital where care was excellent, and our caseworker was awesome. Now we were told her caseworker would change, that we anticipate as changes mean starting over.
Patricia Lepore was assigned to our mother who was diagnosed with multiple myeloma. Her first call was to introduce herself to Mom and family, then she proceeded to explain what her role is and that she will be scheduling appointments. A week before the scheduled procedures Pat called Mom to explain the procedure and process. My mother was so scared, she could not understand a single word Pat told her.
I called Pat myself, without hesitation she went over everything she already told my mother. How the procedures were done, what to expect, and who will be involved. She asked if we needed transportation or help with medication, the whole nine yards. She called a day before the appointments to make sure she didn't miss anything. After every appointment, my mom would call her and she would go over step by step with her again with a smile, even the steps that Dr. G went over with my sisters. If they didn't understand, I would call Pat and again she would explain with a smile since I was the only one living out of state.
For my family, we know Pat went above and beyond duties to make sure we understood and could get wherever we needed to go and whatever we needed to do, for a great outcome/results for our mother's care. She was like my mom's personal cheerleader and gave our mother words of encouragement. The extraordinary service from Pat shows compassion beyond measures. Pat called when my mom was admitted for her transplant, to see how she was doing and to reminded us about days 3 through 6, that these days are going to be rough, but she can overcome. She told my mom better days are coming...