Paul, RN in your ICU department was an absolute gem who shined bright during my grandfather's unexpected, scary (Life Flighted in) visit to your facility last week.
Paul humbly greeted each one of our family members to ensure we all had the essential information needed to understand the possibilities that were at hand. He was genuinely interested in the care of my grandfather and those who surrounded him. My grandfather had increased confusion at the time of his stay and Paul had a unique way to be able to connect with him to ensure he received all the necessary components of his care along with appropriate humor that kept him laughing. To see my grandfather laugh during his ICU stay was a sense of comfort, healing, and relief during a difficult time. Paul was absolutely dedicated to offering the best care while still providing a solid ground on which everyone could agree. Paul was calm, composed, positive, knowledgeable, attentive, compassionate, and embodied excellent communication skills both with body language and words. It seemed that Paul could handle any complication, challenge and/or obstacle with tact, swiftness, agility, and precision with eyes and ears everywhere! He was the glue between the doctors and us for sure! At one point I stepped up to the nurses station to ask if it would be okay to get some water for my grandfather while Paul was on the phone speaking to another professional; Paul was able to tune-in and intervene to ensure the other nurse knew that my grandfather needed a special beverage/diet due to swallowing difficulties. He didn't miss a beat- on the phone, navigating the computer and had one ear and eye in to listen and see my request. Holy multi-tasking! It was impressive! It was certainly inspiring to have such a well-rounded, organized nurse handling my grandfather's care. It brought comfort to us during a time that was not comfortable.
Looking at Maine Med's core values and how Paul conducted himself throughout our stay there; his remarkable care was a testament to his nature, his character, his work ethic, and his devotion to what MMC stands for. I would have to say I am sure there are countless great attributes he carries. What needs to be shared with all was that Paul demonstrated the quality characteristics after which all nurses should model themselves. Way to make a positive impact Paul, thank you for being you!
Note: This is Paul's 2nd DAISY Award!