From the start of his shift until the final moment that he clocked out each day the he cared for my brother, Paul was amazing. It was not only his attentiveness and diligence that impressed me, but it was the fact that his service was fueled by genuine compassion. I have personally developed a standard of excellence which I am seldom able to attribute to others, but in Paul’s case, this accolade is abundantly deserved. He truly exhibited all of the marks of the “E” factor: exceeding expectations with extreme excellence in everything.