I was invited to the John Radcliffe for a diagnostic procedure and possible treatment and was extremely worried about it. Previous experience with similar procedures left me very anxious and nervous. I was given Paula’s details and was able to talk through my concerns. Initially, I felt that I would need a general anesthetic, but Paula provided me with such reassurance and support that I was able to have the procedure and treatment under local anesthetic. Paula and the team working alongside her were so expert, caring, and compassionate in helping me go through with this.

Without Paula, I would not have gone through with this. Paula stands out like a shining beacon and sets a perfect example to us all. I hope she realizes what a positive and lasting impact she had on me.