Paula is more than a nurse, she has become like family to us! It started when my daughter was around 15 and received a flu shot. She fainted right in the chair. This had never happened before so the next year when we went to UHS for her flu shot we met Paula. We informed Paula of the fainting last time and she was so compassionate and understanding. She explained to my daughter that this is common, and she does not need to feel embarrassed or afraid. She had C lay on the table before giving her this flu shot, had juice bags and candy ready, and talked to her the entire time so as to distract her while giving it.

Immediately afterwards, Paula gave her juice, candy, lifted her legs, and made her feel very safe. She sat with C for about 10 minutes afterwards as well, talking about everything and getting to know C just to be sure she is ok before she leaves. Every time C needs to get any type of shot, as soon as we enter UHS, we are already on Paula's radar, and she quickly attends to C the same way as before.

C now has no fear of shots and does not faint anymore because of Paula and her methods. She had to get a shot at CVS once and immediately told the pharmacist of Paula's way of making her get thru it and so the pharmacist accommodated her request. This was about 5-6 years ago and now anytime we see Paula even outside of UHS she is very genuine when she asks how "her girl" is doing at college. She has quickly become like family to us and we are extremely grateful for her care and compassion to C. Thank you, Paula! We are forever grateful and do think of you as one of the family!