My wife was having a rough day. She started having a miscarriage at 12:30 a.m. (the initial presentation was heavy bleeding and abdominal cramps). By 6 a.m. we were in the Vandy ER.

Payton was kind, patient, understanding, and above all, she made my wife and I feel like we were her only patients. Every time we needed anything, Payton was there within a few moments of our call. If Payton said she would be back in 20 minutes, she was back in 20 minutes. If Payton said she would do something, she never once forgot. When my wife was writhing in pain from the cramps, Payton was there with pain medication immediately. When my wife was crying about the loss of our little girl, Payton was helping console her right along with me in a way that not only didn't feel intrusive or forced but felt holistic and like she was family. Payton worked tirelessly and compassionately until we left Vandy.