Phoebe's exceptional leadership and the outstanding teamwork of the 3S team have created a truly healing and compassionate environment. Two families independently submitted glowing testimonials highlighting the extraordinary care they received on 3S, specifically mentioning Phoebe's role in fostering this positive culture.

Evidence of Outstanding Leadership:

Creating a Culture of Compassion and Professionalism: Both families emphasized the consistent " compassion, humor, and professionalism" demonstrated by the entire 3S team. This speaks volumes about the positive and supportive environment. Phoebe cultivates as Nurse Manager.                                                                                                                                                                                                                                                                                                                                   
Supporting Staff and Empowering Teamwork: The patient, a CEO himself, recognized the "incredible teamwork and meticulous planning" on 3S, noting nurses often stayed late to ensure patient well-being. This dedication reflects Phoebe's leadership in creating a cohesive and dedicated team.                                                                                                                                                                                                                                                                                                                                                  Providing Direct Patient Support and Advocacy: Phoebe consistently checked on M, patiently answered his family's numerous questions, and offered unwavering support. This personal touch demonstrates her commitment to patient-centered care and her accessibility to families.

Problem-Solving and Going Above and Beyond: One family member highlighted B's assistance in resolving a medication issue after her father's discharge. While B directly handled the situation, it reflects the proactive and problem-solving culture Phoebe fosters within her team. This willingness to go the extra mile is a hallmark of Phoebe's leadership.

Positive Reinforcement and Recognition: M explicitly thanked Phoebe for her "unwavering support" and called her and her staff "angels." This heartfelt gratitude underscores the profound impact Phoebe's leadership has on both patients and staff.

Specific Examples from Patient Testimonials:

Patient's Daughter: Her father felt "safe, seen, and truly cared for." He appreciated the staff's kindness, humor, and efficiency, specifically mentioning several staff members by name. Bea's assistance after discharge further exemplified the team's dedication.

Patient : He praised the "kindness, professionalism, and dedication" of the entire 3S team, highlighting Phoebe's warm welcome and consistent support. He also recognized the exceptional skills and leadership of the team which further reflects the strong leadership environment fostered by Phoebe.

The heartfelt testimonials from families demonstrate the profound impact she and her team have on patients and their loved ones. Phoebe's leadership is clearly instrumental in creating the exceptional care provided on 3S, which makes Phoebe a true example of a DAISY Nurse Leader.