A new Mum called the unit to nominate Pippa, who delivered her baby at the Birth Centre. She described her as a "wonder worker" and "phenomenal.” It was her second baby, and she said the experience was not comparable to her first. She was so happy with her care in labor and postnatally. She said she felt secure and safe with Pippa, who was assertive, explained everything really clearly, but was also soft and caring.