During one of the most terrifying and heartbreaking times of my life, Rachael P. showed what it truly means to serve with empathy and compassion. My daughter, C, was critically ill in the PICU, and from the moment Rachael entered the room, she made us feel seen, heard, and cared for. She didn’t just treat C as a patient—she treated her like someone she genuinely cared about, constantly checking in not only on C’s medical needs, but also on her comfort and dignity. Rachael collaborated seamlessly with the rest of the team, always explaining what was happening in a way I could understand, and advocating for what was best for C without hesitation. Even during the most emotional moments, she remained calm, supportive, and reassuring—not just for C, but for me too. She never once made me feel like a burden with my questions or my fears. What stood out most was how Rachael built trust and a sense of belonging in a space that felt so foreign and frightening. She brought a level of compassion that I will never forget. Rachael truly embodies what it means to be a partner in health and a team member who makes others feel supported, safe, and not alone.

Rachael’s actions made an unforgettable impact during an incredibly traumatic time. Her presence brought comfort, clarity, and hope when I felt completely overwhelmed. One specific moment that stands out is when C was in critical condition and I was struggling to stay composed—Rachael sat with me, explained everything clearly, and reassured me that C was in the best hands. She didn’t just provide medical care—she gave emotional support that helped me stay grounded and strong for my daughter. Rachael’s attention to detail also made a huge difference in C’s comfort and recovery. She ensured C’s environment was soothing and took the time to gently adjust her so that she stayed as comfortable as possible, despite all the tubes and monitors. She advocated for what was best for C every step of the way, and because of that, I felt confident trusting the team. Rachael’s impact went beyond medical care—she reminded me what true compassion looks like in healthcare. Her kindness and professionalism made me feel like we weren’t just another room on the floor—we were people she genuinely cared about.