Rachel Heaney, Certified Pediatric Nurse

Rachel has been a consistent and trusted part of our son’s care team. 'We are so grateful for the compassion and expertise she brings to every step of this journey. What stands out most about Rachel is her honesty, balanced with kindness. She always gives us clear, realistic information, without sugarcoating, and she does it in a way that feels supportive and respectful.

In the midst of so much uncertainty, having someone who communicates openly while making sure we feel understood and supported has made all the difference. She is also someone parents can connect with and trust. Rachel puts in extra effort behind the scenes, like pushing through insurance delays to get important treatments, such as Blinatumomab, approved. She is also a thoughtful problem-solver.

When our son was waking up from spinal taps in a panic, Rachel found a way to help him stay calm afterward. Her solution brought a sense of peace to a part of the treatment that had been very stressful for all of us. She is incredibly skilled and knowledgeable, but also warm, personable, and deeply invested in her patients. Rachel makes a lasting impact on the families she cares for.