Reagan is a long term Registered Nurse well known at all the facilities within the Memorial Healthcare System. Reagan is a worker. Reagan is a people person. Reagan speaks to patients, as they prepare for cardiac procedures, in such a kind and calm way, that the patients respond with a calmness that benefits their cardiac status. Reagan uses his expert skills to comfort and prepare patients and families for a very invasive procedure that can be life or death. The "heart" of all humans is understood as the center of the soul. Reagan presents to patients in a way that allows them to relax and trust the team that is repairing their center, their heart. Reagan's patients write letter after letter praising the difference he made for them and their families during a very critical health crisis.