My daughter L was really struggling to communicate with staff due to pain and her anxiety. She was finding the whole experience of being in hospital overwhelming. Becky instantly built up a great rapport with both L and us as parents. She brought L out of her shell and got her to open up and be able to speak more and in turn, it gave her the confidence to communicate exactly what was going on in detail to the doctors rather than hardly saying anything and finding the experience overwhelming and zoning out. Becky encouraged L with her kind caring nature keeping her upbeat before her operation and came down to theatre with her which helped L to relax at a time when she would normally have had a huge panic attack. I am so grateful that she was able to connect with L who hardly ever connects with anyone due to her additional needs.