Our 91-year-old mom had a stroke and we brought her to your hospital. She has a long history of Atrial fib and took her medicines as she was told. She has been a widow for 27 years and is very clear about her God's wishes. "no heroics."
On transfer to the C4 from the ED, Rebecca came in and said, "Tell me her story" then said, "What are your goals and expectations?" That was key.
Rebecca provided excellent professional care for the evening and all the next day.
Her presence, knowledge, compassion, and empathy helped us to be calmer. She helped to clarify our direction and support our large family.
She made a difference in our lives. A positive memory to ease our grief.