My husband came in with a severe infection that required constant IV antibiotics and numerous clean blood draws a day. He is a diabetic and suffers from sleep apnea. Richard was a Godsend. He connected on a level with my husband very few can. With Richard's help, my husband's sugars went from the high 300s to 200 in just a couple of days! Richard noticed that my husband wasn't getting his blood pressure medication and before I was even able to mention it, he came in with it. When I was unable to be here with my husband, Richard was there for him, and it made a world of difference.