I first met Robert Landry in the trauma room. I was transported via rescue with a flutter and had an n-stemi. I was scared and completely confused as to what was happening with my 42-year-old body. Once all the craziness had settled down and the plan of care was decided, Robert clearly explained the medications that they were going to try to convert my heart back into sinus rhythm and how things should work.
After medication failure, we decided to proceed with a cardioversion. I had no idea what it was and how it worked. Robert held my hand and explained that I won't feel a thing- they will take great care of me. He was by my side when I drifted off and he was there when I woke up. He comforted my husband and made sure his questions and concerns were addressed. His compassion was overwhelming. I could see it in his eyes and body language that he cared for his patients. On one of the scariest days of my life, he went above and beyond to make me feel safe.
Three months later I was admitted to CICU after having ablation number two. As a result of all the fluids given during the procedure, my hands swelled to the point that my wedding rings needed to be cut off. Robert was working the trauma room and was assigned the duty of cutting my wedding rings. He approached the doorway and realized it was me. My heart was full of joy knowing that he was there to help me once again. Robert cautiously and carefully cut my prize possessions off my hand and did the least amount of damage. My rings are soldered together, which made the process more difficult. He took his time and made sure to stop when the rings got hot. I was once again in a scary room, and Robert reassured me that I was in good and hands and all was going to be ok.
A little more than a year later from the date this all started, I was taken to the trauma room again for another cardioversion (number 13) and Robert was working that night, not assigned to my trauma room, but he made sure to stop in and check on me. He offered concern and care about my well-being.
Just two days later I landed in the ED again. I heard this voice say, "I call V, I know this young lady and all that she has been through," as he entered my room and the feeling of comfort overwhelmed me. My mom was with me and she too couldn't believe how genuine Robert was in his care. He conversed with the doctor who wasn't as familiar with my journey all at the same time, making me feel at ease with what was happening.
There are several reasons that Robert was able to distinguish himself among a very strong group of care providers. Robert cares about his patients and can convey that through his frequent patient "touches" and the quality of those contacts that pile up hour after hour and shift after shift. Robert has a way of explaining the medical situation and treatment approach that resonates with the patient and makes the patient sense that a small part of Robert is going through this with the patient. He clearly cares and can convey his compassion while maintaining his professional demeanor and approach.
I could go on forever, but the most convincing argument I can make is to watch the next patient Robert Landry takes care of, and soon enough he will be praised and appreciated in one form or another. You can't work that hard and be so compassionate without favorably impacting patients and families which I experienced firsthand. MMC should be proud to have such an amazing nurse.