It was late, I was waiting in the ICU all day for Dr., nurses, staff to organize a plan of action on my behalf. I had been in this state for three days now, having been transferred from another hospital. I was exhausted, hungry and confused, stressed, as was my wife. It was time to move me from ICU to another room in preparation for the next day’s procedure. I thought, here we go again. When I arrived at my new room it was late at night and things were very busy, and I felt a bit abandoned at first. Then, my RN came in and with the friendliest tone and demeanor she said “Hello Mr. (patient's name), I’m here to help your stay be as comfortable as possible and whatever I can to help you.” I was amazed and thrilled! I was happy that Rocio brought a spark of light into my gloomy situation. She just lifted my spirit and made me feel important. She was kind and respectful in a very human way, not just because it was her duty, but because she truly cares. She helped settle me in and explained what was going to take place through the night and in the morning. She gave me information so I wasn’t wondering what was going to happen to me. She paid close attention to details and was very diligent about every move she made around me and how she treated me, with general kindness. Wow! This really made me feel cared for. It made me feel like I could get through this life-changing event in my life like I now have more hope to be courageous through my upcoming procedure. Rocio gave me encouragement and brightened my perspective on what the nursing industry should be about. Caring for others is not always easy unless you have a heart to do so. Rocio has the biggest heart in the nursing field, she cares immensely! Thank you so very much Rocio for the brief time you cared for me. It means the world to know that there are nurses like you doing such a great service to mankind!