I am writing this letter to express my deepest gratitude and admiration for Rowena D. at Helena Theurer Pavilion Orthopedic Floor. During my stay, I experienced a period of high anxiety and fear regarding my condition, but Rowena provided truly exceptional care that transformed my experience.

Rowena went far beyond routine medical duties, demonstrating extraordinary concern, caring, and an innate ability to provide comfort during a scary time. What stood out the most were Rowena's actions in three key areas:

1. Calmness and Crisis Management: When I was at my most fearful, Rowena remained a steady, reassuring presence, especially when I first started to get out of bed after hip surgery. She managed the situation with incredible competence while simultaneously ensuring I felt safe and heard.

2. Clear Communication and Trust: Rowena took the time to explain every step of my treatment, answering my questions with patience and clarity. Rowena explains things in a way that reduces my anxiety and builds trust in my care plan.

3. Genuine Empathy and Comfort: Rowena consistently showed deep personal concern for my comfort and emotional well-being. This personalized attention transformed my feeling of being alone and scared into one of being genuinely cared for. Rowena is an absolute credit to your hospital and the nursing profession. Her blend of skill and heartfelt empathy made my difficult and scary hospital experience not only manageable but healing.