I had a same-day surgical procedure, and as I was being discharged, I received a notification that my prescription was delayed. My relative wanted to contact the pharmacy to address the issue before I was discharged, but I was eager to get home and thought I could handle it later. Ryan, concerned about my pain management once I was home, convinced me to wait a bit longer so he could address the prescription issue. He contacted my pharmacy and discovered that filling the prescription through them would cause further delays. He then arranged for the prescription to be filled at the hospital pharmacy, personally picked it up, and ensured that the out-of-pocket cost was waived.

Throughout my care, Ryan listened attentively, ensuring that both my physical and emotional needs were met. He treated me with kindness and respect and took the time to explain my health situation. He also maintained open communication with my relatives, keeping them informed. He made sure I felt cared for as a person, not just a patient.

In addition, receiving a card from the team expressing well wishes added a personal touch to my experience. It was a meaningful gesture that further demonstrated the care and dedication of Ryan and his colleagues.