October 2015
Sandra
Moody
,
BSN, RN
Cardiac Interventional Care Unit
St. Mary's Hospital
Madison
,
WI
United States

 

 

 

My Father had a pacemaker installed and Sandy was our discharge nurse the next day. She spent over an hour with us making sure we knew all the ins and outs for my father's pacemaker. And, she made sure we all knew what was going on with everything.
It was 2 weeks later my father had the rest of his pacemaker hooked up. I ran into Sandy while my family and I waited for Dad to get out of surgery. She asked me how he was doing. I told her he supposedly lost the brace he needed to wear. She did not hesitate one second to ask if she could get us another brace for Dad. I said that would be great. By the time Sandy got the brace and came to meet our family in the waiting room, Dad was out of surgery, and the doctor had come to see us. We all rode in the elevator together back to his room.
We didn't even get in the room 30 seconds and Sandy was there in Dad's room with his new brace. She talked to him for a few minutes and reminded him the reason we needed him to wear the brace—because we want him and need him around us for a long time to come.
I believe Sandy deserves the DAISY Award for going out of her way to help our family the way she did. I hope she stays a nurse here for a long time to come so other families can experience her grateful gift to help others.
It's a breath of fresh air that someone working in the medical field can explain situations to us so that we can understand. Thank you, Sandy.