I was in a car accident on my way home from my 12-hour shift on a Friday night. Traffic was backed up and I was stopped when I was rear-ended by a driver going 50-70 miles per hour. I knew immediately I was injured and felt disoriented. I had my husband take me to the hospital. My disorientation was attributed to working a long day then being in an accident. I was sent home. The following morning I woke up with a terrible headache and was confused. I knew something was wrong. A family member took me to urgent care. They stated they could not help me. At this point, I was scared and getting concerned. All I wanted was someone who could help me. I am a nurse, and at the time I was disoriented, but aware enough to know something was wrong with me. I am used to being the caregiver, not the one needing it. I felt helpless. My husband took me back to the hospital. That is when I saw Sarah in the waiting room. I tried to explain what happened. She saw I was there less than 12 hours before, confused, and had been in a car accident. She looked at me and said, "I got you." I was relieved and felt like I could finally breathe. I knew I was in good hands and that Sarah would take care of me. She went and spoke to someone in the back and I was seen right away. She told me she got me a room away from others, that it was the best she could do. I knew whatever was wrong with me I could be trusted in her care. She would make sure I got the treatment I needed. A head CT was done. I didn't even know at the time what they meant by "checking for a brain bleed". I ended up being diagnosed with a significant concussion. I did not return to work for almost two months. I will never forget how Sarah was my lifeline when I felt helpless, and how it felt to hear the phrase, "I got you." I have since used it with my own patients.