Sarah Willard cared for a patient following a cardiac procedure that was very scary for the patient. Sarah provided her with the most gentle touch and compassion when she was scared which put the patient at ease. Sarah took time to advocate for the patient to ensure that her needs and wishes were being met, which had a positive impact on the patient. She appreciated that Sarah took the time to listen and respond to her needs and demonstrated truly compassionate care. The small things that Sarah did for this patient ensured that the patient had an extraordinary experience during her stay.