In an age of impersonal, uncaring attitude by so many, I was delighted to discover that the Telemetry staff at Kaiser Permanente Panorama City was exceptionally cordial and helpful during my stay on the unit. My hospitalization at Kaiser Permanente happened so suddenly due to a sepsis emergency and I must admit I was really scared and unsure about what was going to happen. I thought that a note of appreciation should be written to express to your staff that their words were soothing, encouraging, and optimistic, helping me realize that I needed to think about the steps it would take to recover quickly and what my recovery at home would look like. They listened to my concerns, explained the process of recovery, and ensured me that I would be back to my family soon. Cleanliness of the hospital, which was done regularly by a gentleman named David, was always done with respect and he was mindful of me and my space. All the staff in their unique uniforms made it easy to identify each of them, especially the personnel wearing the tuxedo vests- that was a really special addition. The bright cheerful paintings on the wall, the TV with education and movies, and the ability to get rest when I needed it, all made my stay there very enjoyable and comfortable. While each person I interacted with was cheerful, smiling, and pleasant, there was one who stood out amongst the rest, and I am not just talking about his height. As a former Pharmacy Services Manager for Kaiser Permanente, and someone who truly believes Panorama City is the best place to receive care, Semanu Mawugbe is beyond a treasure on that unit. He should be the role model for not only every nurse but every employee. Even with his mask on, I could tell he had a big smile on his face, his eyes twinkled when he spoke about how much he loved his work, and I could feel how passionate he was about the care his patients received. While I knew it was busy on his unit, he never made me feel like I was taking too much time away. He spent the time to connect with me about what was important to me, he treated me like family, and we laughed about our experiences with Kaiser Permanente. He even called me on his day off to ensure that I was comfortable and how I was doing. Thank you Semanu for being a phenomenal caregiver, a true model of leadership, and someone I can call my friend. Thank you again for taking such good care of me.