My father at 91 was brought in by rescue for acute and unrelenting abdominal pain, and sudden weakness causing a fall. On arrival, it was discovered he had a bleed. In fact, I was asked, "what's up with his stomach?" Apparently, on arrival, they witnessed a sudden expansion, and he'd taken a turn for the worse. It did not look good. I actually called my daughter for the DNR paperwork, because he had recently made changes. Serena was very thorough and reassuring every step of the way. A transfusion was started to elevate his blood pressure and blood counts, and an ambulance was called for transport to another hospital. Serena had to come for the trip to monitor blood transfusion. His pressure was around 60/30, and it was clear this had the potential for a poor outcome. En route, she kept my father calm and supported him in every way. I even heard them laughing which was heartwarming knowing this was a precarious situation. When we arrived at the other hospital, it seemed chaotic. Serena stayed calm and by my side waiting to give report. They had 3rd transfusion off the pump to hand squeeze for rapid transfusion. I was so grateful for her calm presence. When I told her "the poor old poop, it doesn't look good," she reassured me that I might be wrong. She gave a calm and thorough report at handoff before leaving and wished us the best. Obviously, so much more was going on than I can explain, but what was important is how calm and reassuring she was. I felt like I had a friend at my side; that is not a trait that everyone possesses. My father actually did survive 6 units of blood and a cauterization. He remembers his "traveling companion" fondly for her calmness, support, and kindness.