shalonda ezell, CNA

The amount of respect and advocacy Shalonda showed in the very short time she cared for my father is unparalleled. Not only did she display a genuine concern for my father and his well being (through actions, not just words), but she is also very observant of changes in family members' facial expressions, body language, and tone of voice. These things can indicate that a patient is experiencing a new medical symptom. Shalonda knew my dad was having increasing anxiety by looking at ME in the hallway. She sprang into action, comforting both me and attending to my father's needs while working with another nurse. You listened to my concerns and reassured me, Shalonda. You treated my concerns as real and valid. While I hope my father isn't hospitalized again, if he does need to be, I hope you or someone with your genuine compassion and straightforward communication style is part of his care.