During our unexpected time at SGMC Health, Shane was a nurse who went above and beyond the call of duty. My family had a very emotional day with having to make the difficult decision to stop all life-sustaining measures on my grandmother. My grandmother was a fighter and, in so, had a difficult time with letting go of her worldly body. After nearly 13 emotional hours of waiting for the passing of my grandmother, my family was beyond exhausted and emotionally spent. Shane came in and treated my family as though we were his family. When addressing my family, he called them by name, and he gave remarkable care to my grandmother, who had been unresponsive for multiple hours, and treated and talked to her as though she understood and responded to every word; he gave comfort medication nearly down to the minute, he gave us the opportunity to show my grandmother how much she was loved by offering a waterless hair washing kit and a comb so that her hair was cleaned and tidy, he answered every call light and question himself, and seemed to take on a little piece of my families burden during this very difficult time. He has forever left his mark on my family, and we will be forever grateful for making our very difficult day a little bit easier.