My father was in a critical state. Shannon Butler showed such compassion and gave great care to my dad. I had many questions and really difficult decisions to make. She talked to me like a friend, even the first time she met me. It was so very special to have a staff member treat me and my family like a friend and not the strangers we were. She made sure I understood everything. She helped me so much more than she will ever know, by listening and showing such compassion and kindness. These actions may seem small, but they are so much bigger and mean more than I could ever express. I can’t think you enough for all your work and most of all kindness.