I am a patient who had a failed transplant. I am scheduled for a second transplant and needless to say, I have not felt like myself and not felt that well for several months. So, anything to improve how I feel is a huge win for me.

I thanked my husband greatly for bringing me a piece of dry toast in the morning. Toast is not on the menu, and I didn't know I could order bread and the nurse or PCT could toast it for me. To my surprise, 2 pieces of bread were sent to me from dietary. Shannon ordered them. She ordered them for her next 2 shifts with me, labeled them, and put them in the fridge. Today was the most delightful surprise! Let me explain why this is so important. I must take a lot of pills every morning. I've made the mistake of taking them on an empty stomach and became nauseated. I've found that what works for me is 1/2 piece of dry toast, taking all my pills then eating the second half of toast. This way, I don't get nauseated, and all of my pills stay down.

Please recognize Shannon for her exceptional care to recognize what helped her patient and to surprise her with it the very next day. Of course, Shannon is a wonderful nurse in all ways. This was just above and beyond and really helped and was so appreciated.