In my patient panel, I have several patients who struggle with mental health conditions and substance use disorders. These patients are often afraid to seek care because they have been treated poorly by medical personnel in the past or because their concerns have been dismissed in the past. When they meet Shay, they transform. Her warmth, humor, and open-hearted demeanor always puts my patients at ease--I have no doubt that many of them share far more than they might have, because she treats them with utmost dignity and humanity. Her clinical skills and work ethic are outstanding, and I know that whatever I need, I can count on Shay to help me.