Shelby showed patience, kindness, empathy during my husband's care in the ER. We were anxious, worried about his condition being unstable. She took all interventions needed and also made us comfortable and also explained things so we would understand. Shelby also went an even extra mile and had a good sense of humor at times, which relieved even more stress. Her care: A+. P-E-T-A-L-S -> Holistic and excellent care.