Ms. Rafael has been recognized based on the appreciation letter received from her patient as a result of the excellent care she has rendered to them and it demonstrates her commitment and dedication to customer-focused healthcare. One of her patients stated “The outstanding care rendered by Shirley has helped me to enjoy my stay in the hospital, especially since she spent time talking to me when I felt stressed out. She was kind and caring and often offered me snacks at night and always went above and beyond for me.”