Song is the type of nurse who is always willing to step in and help in any situation. Over the winter storm, Song had the role of charge nurse and gracefully handled the chaos of staff members looking to her for guidance. She had to adjust to situations like the water shortage and power outage. Song did not complain about having to be the charge nurse at all because she is a Trooper! Whatever role Song is tasked to do, she is always reliable and resourceful.