A charge nurse must be versatile throughout their shift, oftentimes multi-tasking many duties at once. This includes making sure the unit is running smoothly, staffing is distributed accordingly using what resources they are given, attending to any coworker needs or questions, and putting out "fires" when tensions begin to escalate either with coworkers, patients, or families. The following is not one particular story but a collection of stories all of which illustrate Sori's true love of nursing and caring for patients.
I teasingly call Sori "the patient whisperer" because if there is ever a patient who is confused or having a difficult moment, Sori can walk into the room and instantly calmness occurs. She is very gentle in the way she speaks to our patients and they instantly know they are in safe hands. I have witnessed her massage a patient's hands and feet helping to relieve tension and simply giving that extra tender care. One particular patient mentioned to me after Sori left the room that she "didn't know she was at a spa". Sori soon re-entered with a warm blanket and the patient was so thankful for this little bit of extra attention.
Sori is very diligent when it comes to leading 3AB nursing staff in patient care. One way she does this is by ensuring patients are offered nourishment. She has been in my office with tears in her eyes when she finds out a patient did not have the opportunity to have a sip of water or a bite to eat because they needed assistance. Sori will talk to our coworkers and ask them if this is how they would want their loved ones treated and remind them of the importance of nutrition during the healing process. I often walk down the hall and find her assisting with feedings, hearing her famous "oh just one more bite for me please" or "oh just one little sip for me please". Patients and families are grateful for Sori taking the time to tend to their needs.
Another example of Sori's compassionate care comes in the form of treating patients with dignity. It can be very difficult caring for confused patients on our unit, but Sori steps in and always speaks to them as a person, that is to say, she is never cross or demanding. We had one particular patient who was extremely confused and liked to wander out of her room. I found Sori at the picture window in the waiting area with this patient looking out discussing how beautiful the day was. I asked Sori if she needed anything and she said, "Oh no we are just admiring the view". Sori was able to redirect this patient many times throughout the day always speaking in a calm voice and discussing whatever topic the patient brought up.
Coworkers on 3AB have all witnessed Sori walking the walk just as Catherine McAuley asked us all to do by bringing to life the healing ministry of Jesus through compassionate care and exceptional service. Whether it is through a tender touch or massage, offering nourishment, or simply speaking to our patients using dignity and respect, Sori is a shining example of a Mercy nurse and is truly a DAISY Nurse.
Note: This is Sori's 2nd DAISY Award!