My son was recently diagnosed with a pituitary lesion. To get to the point of diagnosis though, we were referred to the Inova Neurosurgery. Honestly speaking, the thought of trying to navigate a large health system…plus hearing/seeing cyst in the brain on reports- was completely overwhelming. As the first step, I called the number I was provided…then was told someone would have to call me back. As soon as I heard those words “someone will call you back”- I thought to myself “and so it begins- you’re never going to get a call back and buckle in for getting the run around when I do call back.” To my surprise, Stacy Lau-Snow (RN) reached out and was the calming, supportive voice I needed. Not only was she able to get our son scheduled without delay…when we had a scheduling conflict arise- she patiently worked with us to resolve it. When our referring Pediatric Endocrinologist needed to consult with a provider on the Neurosurgery team urgently about our son, Stacy made the connection happen within an hour. When I needed guidance relative to future appointments, Stacy provided it. What makes these examples so compelling is that each time I engaged with Stacy- I never felt rushed or as though I was burdening her with all my questions/requests for help. She was and continues to be a very responsive, supportive, and compassionate person, helping guide us through getting appropriate care for our son.