One day recently we had a patient that was scheduled for surgery. This patient was a resident of a local nursing home and had fallen three days prior and broken her arm significantly. This patient was on the schedule as the second case of the day. About 2 hours before the patient was supposed arrive, we received a phone call that this patient had been given breakfast at the facility. Anesthesia and the surgeon were able to accommodate this patient at a later time in the day, and the patient was rescheduled for surgery at 4 PM.
From the moment the patient arrived at the department, all she talked about was food. She was consumed with the fact that she had been unable to eat all day, and that she had to be back in time for dinner at the facility. Her fear was that if she wasn’t back in time, she wouldn’t get to eat that night. We continued to get her ready for surgery, which included placing an IV. This again concerned the patient because she was terrified that she would be “fed” through the IV, and not be allowed to eat. This is when Steven McQuiston stepped in and explained to the patient that this would not be permanent, and she would be allowed to eat after surgery. She began to relax and appear more comfortable. Steven and this patient began to plan her meal after surgery. The patient had decided she wanted meatloaf, mashed potatoes, green beans, dinner roll, and sweet tea with no ice for dinner that night.
After the patient was through with surgery, Steven called Dinning on Call and placed this patient’s exact order, so that it would be waiting on her when she arrived at her room. The patient had some trouble after surgery and spent some time in PACU before going upstairs. Thanks to Steven, when she arrived in her room, she had meatloaf, mashed potatoes, green beans, dinner roll, and sweet tea with no ice waiting on her. Before she could even be moved onto the inpatient bed, the patient grabbed the roll from her tray and began to eat.
We continuously ask our patient’s, “What’s your remarkable?” Well, having dinner that night was this patient’s remarkable. Thank you, Steven, you are Remarkable!
Note: This is Steven's 2nd DAISY Award!