September 2017 Honoree
sue boot, RN
I was recently a patient in your Kalamazoo hospital and I want to make sure one person, in particular, gets recognized. When I entered the hospital, I was in pretty rough shape and the final outcome was not guaranteed to be a good ending. Through the course of moving through the hospital, I came upon a nurse (Sue B. VIP from EMCU) who in my opinion saved my life.
I had been bleeding for some six hours before I got to the hospital and even though I went through the hands of many, many people, all of whom I'm sure were doing their jobs correctly, I did run into Sue in my room and I could instantly tell she knew what was going on. Through her experience, she made it abundantly clear I needed surgery and I needed that surgery very soon.
In my room, I could hear everyone talking about me (I'm the elephant in the room) and lots of stuff I was hearing was scary. Sue seemed to understand what was going on and communicated that information to me in a matter I could fully understand in my current situation. I felt comfortable with her in the room. In some respects, Sue reminded me of a mother chicken huddling her chicks together to make sure they understood what was going on. I could tell the other staff was listening to her. I could tell the others valued her opinion.
After surgery, I returned to my room and Sue was there. With tears in my eyes, I thanked her for saving my life. She blew it off as a joint decision as to what to do for me. She said everyone in my proximity was on the same page. I told her that might be true but SHE was the instigator. I told her I could hear everyone in the room before they took me to surgery and I know who the instigator was as I held her hand.
Thank you for everything you did for me in my terrible need for help. I have the greatest admiration for the people that work for Bronson Methodist but Sue is absolutely a shining star in your organization. Oh yes Sue, thanks for asking me one last question before my surgery. You were so right I had previously made the wrong decision but you knew what to ask me and I will forever be thankful it was you instead of anyone else. You are my DAISY.
I had been bleeding for some six hours before I got to the hospital and even though I went through the hands of many, many people, all of whom I'm sure were doing their jobs correctly, I did run into Sue in my room and I could instantly tell she knew what was going on. Through her experience, she made it abundantly clear I needed surgery and I needed that surgery very soon.
In my room, I could hear everyone talking about me (I'm the elephant in the room) and lots of stuff I was hearing was scary. Sue seemed to understand what was going on and communicated that information to me in a matter I could fully understand in my current situation. I felt comfortable with her in the room. In some respects, Sue reminded me of a mother chicken huddling her chicks together to make sure they understood what was going on. I could tell the other staff was listening to her. I could tell the others valued her opinion.
After surgery, I returned to my room and Sue was there. With tears in my eyes, I thanked her for saving my life. She blew it off as a joint decision as to what to do for me. She said everyone in my proximity was on the same page. I told her that might be true but SHE was the instigator. I told her I could hear everyone in the room before they took me to surgery and I know who the instigator was as I held her hand.
Thank you for everything you did for me in my terrible need for help. I have the greatest admiration for the people that work for Bronson Methodist but Sue is absolutely a shining star in your organization. Oh yes Sue, thanks for asking me one last question before my surgery. You were so right I had previously made the wrong decision but you knew what to ask me and I will forever be thankful it was you instead of anyone else. You are my DAISY.
Thank you, Sue, for your exceptional compassion, advocacy, and dedication to your patients. You truly make a difference.
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