susan billings, RN

Susan was nominated by a patient she cared for and his wife. They describe Susan as "truly an angel" who listened in a caring and professional manner. Susan's compassion for her patient and immediate intervention decreased "needless pain and suffering". The patient and his wife also describe Susan as nurse who "epitomizes caring and concern". Susan provided an environment of safety through listening to the patient about their needs, meeting the patient's needs and delivering high quality patient-centered care.

We recognize Susan for showing true caring and compassion to the patient and patient's wife during their stay in the medical surgical unit. The patient/family centered care made the patient and his wife's experience a positive one. We praise Susan for the nursing care delivered to this patient.