Susan has consistently shown an unwavering dedication to her patients and colleagues, providing exceptional care and support at every turn. Recently, there was an 11-month-old trach patient who was unresolved in the parking lot. Susan immediately took charge of the situation and began manually bagging the patient. Susan's quick thinking and fast response played a crucial role in ensuring a positive outcome for the patient. Thanks to her efforts, the patient was stabilized and discharged home. I am impressed by Susan's exceptional clinical skills and her ability to remain calm and composed in a crisis. Her dedication to her patients is truly remarkable, and she has undoubtedly made a significant impact on the lives of countless patients and their families. I believe that Susan's exemplary response in the parking lot is a testament to her exceptional skills as a nurse. It is an honor to have Susan as our Quality partner, and I am proud to work alongside her.