Susan saw me October 6, 2011 for an OB Gun situation, and I then had surgery the next day. I wrote an “On the Spot” for her at that time. On November 11, 2011 she showed the true meaning of a “veteran” nurse, if that is appropriate to say. I waited for 50 minutes to see a “triage” doctor. I didn’t know that meant I wasn’t seeing the main doctor. Then the other nurse took me to receptions to pay and see a different doctor. The wait was estimated to be 1 – 1.5 hours. I checked in at 1:59 pm. The receptionist told me that I came too early and that is why I went to the triage MD. What does 1 minute mean? I came in from work with dizziness, major migraine, nausea and vomiting. I managed to work 6 hours out of scheduled 12 hours. Now I broke down. I felt 50 minutes of my time was wasted to now get told it would be another 1 – 1.5 hours. I started crying and told reception that I physically could not wait that long and if it was more than 30 minutes, I would walk out. She said she would get a nurse to see if they could expedite the process. I am an RN, BSN with 20 years of experience. How embarrassing for me to be in my uniform crying and acting unlike myself. As nurses we tend to neglect ourselves but I knew I could not do this, this time. I was scared because I have HTN severe anemia and epilepsy. There is more to this story but I will keep that confidential. Susan brought me in to a room to collect my history. She explained why I needed to schedule the appointment. I understood and knew just because I am a Kaiser RN that I should not be treated better than anyone else. I was crying. I felt absolutely horrible. She saw my pain and arranged for me to be seen by wonderful Dr. V. She did not have to do this, but went very much out of her way to accommodate my needs. Susan shows so much compassion and concern for her patients. A month ago I was lucky to have her care and I thank God she was working today. She even remembered me from my last horrible visit. I was amazed she remembered me. How many nurses remember a patient when they see hundreds per day? Susan is a severe asset to the Kaiser system. Please recognize her in some special way. Thank you Susan. I wish you were a part of my “real” family, but we are Kaiser family. I, too, have a DAISY award and I have been very proud of the recognition.