A Veteran patient in Same Day Surgery nominated Rowell for her shared trust and confidence she exhibits with patient interactions: “Sue’s commitment to each Veteran is shown by asking them how they are feeling and by completing a warm hand off to whoever is transporting the Veteran after care. Sue expresses a level of respect by speaking to the Veteran and not at the Veteran, and goes the extra mile, thanking them for their service. Sue guarantees the Veterans she cares for are safe and comfortable while here for their procedures and before they leave. Sue expresses care and compassion every day.”