Susan Spencer
January 2016
Susan
Spencer
,
BSN, RN-BC
Cardiac Thoracic Interventional Unit
PinnacleHealth
Harrisburg
,
PA
United States
Sue is an extremely kind and generous nurse who is always willing to help her coworkers and any patient and family. She is one of those people who make you feel like family from the moment you meet her. She is always in patients' rooms asking how she can help to make their day better. She spends as much time in her patient's room as possible adjusting them to make them more comfortable and spending time to help bathe them and do their hair so that they feel like real human beings and not just patients in a hospital. She can tell you where her patients live and who lives with them, how many kids and grandkids they have and where they all work. She is truly invested in her patients holistically. All of her patients trust her immensely and she ensures they are happy, fed, pain free and are getting everything they need from their doctors before she leaves for the day. She is always recognized in patient discharge phone calls for the nurse who did an exceptional job or stood out. She's done so many amazing things that go above and beyond her job description as a nurse.
Sue was taking care of an out of town truck driver who was staying in the hospital. Sue took his clothes home to be washed so that when he was discharged, he had clean clothes to wear. She also then drove him to a bus station and helped him pay for a ticket so he was able to get home, since the trucking company had already come and picked up the truck.
She is always the nurse who finds out what the patient's favorite food or drink is when they are NP for a number of days in a row and brings them that item the first day they can eat or drink again. The moment when she brings that chocolate milkshake in and you get to see the patient's whole face light up in admiration and such heartfelt appreciation is priceless.
Sue takes time out of her busy life outside the hospital to ensure her patients are cared for explicitly while in her care at the hospital that she respects and is proud to call her own. She is a nurse who should be recognized as someone who puts 150% into her job without any questions or any thought of receiving recognition.
She gives a good name to all PinnacleHealth RN's, and I feel this award would be finding a proper face to its name if awarded to her, especially knowing this is something that she would never have expected to receive. However, she would be extremely honored, humbled and would have sense of being the cherished member of the organization that she is.
Sue was taking care of an out of town truck driver who was staying in the hospital. Sue took his clothes home to be washed so that when he was discharged, he had clean clothes to wear. She also then drove him to a bus station and helped him pay for a ticket so he was able to get home, since the trucking company had already come and picked up the truck.
She is always the nurse who finds out what the patient's favorite food or drink is when they are NP for a number of days in a row and brings them that item the first day they can eat or drink again. The moment when she brings that chocolate milkshake in and you get to see the patient's whole face light up in admiration and such heartfelt appreciation is priceless.
Sue takes time out of her busy life outside the hospital to ensure her patients are cared for explicitly while in her care at the hospital that she respects and is proud to call her own. She is a nurse who should be recognized as someone who puts 150% into her job without any questions or any thought of receiving recognition.
She gives a good name to all PinnacleHealth RN's, and I feel this award would be finding a proper face to its name if awarded to her, especially knowing this is something that she would never have expected to receive. However, she would be extremely honored, humbled and would have sense of being the cherished member of the organization that she is.