Present at the presentation of Teresa’s DAISY Award were friends and coworkers along with the patient and family who submitted a Commendation Letter describing their experience as Teresa took care of their loved one:

“We all observed Teresa at work during her shifts in ICU 14, and we rate her overall performance A+. Here are a few reasons for the especially high regard we hold for her.

She actively listened to our many questions and concerns, always providing concise, informative and helpful answers and reassurances. She never made us feel like we were imposing on her or wasting her time.

She constantly and consistently demonstrated the highest level of professionalism, including patient and family courtesy, excellent communications, high energy and sustained focus on her duties.

Congratulations for recognizing her excellence!”