Theresa King
August 2020
Theresa
King
,
RN
Pre-Op Holding
Memorial Hospital West
Pembroke Pines
,
FL
United States

 

 

 

A surgical patient, coming to the hospital during an international pandemic, is fearful and nervous. The patient enters the hospital without family members nor visitors due to the COVID surge occurring in South Florida. She is fearful and alone. As soon as the patient enters the pre-procedure area, she gains a sense of relief when Theresa King, Registered Nurse, introduces herself, explains in detail what will happen, provides comfort, calm, and a "smile under the mask". The patient immediately exhales and knows that she is safe thanks to Nurse Theresa. Theresa changed the entire experience to a positive, successful event. The patient wrote a letter to express the great care she received from Theresa. The patient's surgery was successful. The patient's recovery was successful because of the peace and calm that Theresa provided during a very stressful time. Thank you, Theresa.