Just a quick note of thanks to let you know how much you are appreciated though we do not really know one another. I met you for the first time about a month and a half ago when I came to the emergency department severely dehydrated from pregnancy/nausea. My nurse could not get an IV after several tries and went to get you. You came in with a smile I could see behind your mask, pleasant and chatty, putting me at ease. You said “don’t worry, we’ll get it;” and then you did. I got the medicine I needed and felt better, leaving for home remarking to my husband that you were “really nice.” I did not know how much that 5-minute interaction meant until I met you again. Several weeks later, I returned to the emergency department after a syncopal episode at work. I had lost consciousness, hit my head, and was quite stunned. The department was busy, and noisy, and people were rushing to take care of me. I started at the ceiling waiting for what was coming next, scared and unable to move. You bent down next to my ear and said, “My name is Tiffany and I’m going to start your IV.” And you did like it was nothing. In all the chaos, I cannot tell you how thankful I was to not worry about that one piece, because I recognized your voice and name along with your kindness. These past two years have hardened healthcare in ways we do not even know, but not you. Not your kindness. And I want you to know I am thankful and will never forget your kindness. Thank you!