As a veteran, I interact with Tina on a daily basis. Every encounter is positive no matter how many questions I ask. Tina always ensures that I get what I need and the information is always accurate which demonstrates her commitment to professional and personal integrity. Tina has shown me the utmost respect as a patient and handles my personal information with confidence. She always has a smile on her face and kind words for everyone and is an advocate. Tina is a positive ambassador for the John D. Dingell VAMC and is an example of how the ICARE principles can be effortless.