Seemed to have an excellent knack for cheering someone up. This is not a skill that can be acquired; it has to be innate. Toni combined her words with an expression that by itself served to help me forget the pain. You couldn't see a smile through the required mask, but you could see it in her eyes and forehead. Laughter helped enormously. Her words were cheerful and delivered in a manner that joined all of the other factors in making me feel better. At age 83 I have been in numerous hospitals, but you need to know that your nursing team is extraordinarily caring. Toni should be at the top of your list. Toni's delightful manner must make all of her patients have a more pleasant time during their stay in Jackson.