A Veteran expounded on the great qualities that Tracey demonstrated during his care. He stated the following, "Tracey demonstrates behaviors that express genuine concerns for others, in which she is consistently present while caring for patients. She also demonstrates empathy with the joy and pain of others." The Veteran gave Tracey praise for being a role model not only in her unit but for the nursing profession. The Veteran further stated, "Tracey established a special connection with me and my wife, and has made a significant difference in my life."